FAQ Rental cars: Your questions, our answers

Sunny Cars offers rental cars at up to 11.500 stations in over 120 countries on five continents – from Iceland to South Africa, from Canada to Australia. You can find an up-to-date overview of all destinations via this link.

We work with well-known rental car companies and reliable local partners worldwide. The voucher you receive after booking indicates which partner will provide your vehicle.

If your trip is due to start in less than 48 hours, we will check with our local partner in advance to see if the vehicle you want is available. During this clarification process, the reservation will remain open and you will be notified as soon as we have a response.

If you book a rental car with optional extras (such as the "no deposit" service), we recommend that you book the car at least five days in advance.

When you book a rental car with Sunny Cars, you benefit from our carefree car rental services. This means that all necessary insurance and many additional services, such as your exclusive access to My Sunny Ride, are already included in the rental price. The following are also always included:

• Unlimited mileage
• Comprehensive insurance with excess reimbursement
• Refund for damage to glass, roof, tyres, underbody including oil pan and clutch
• Refund of towing costs in the event of an accident or technical defect
• Refund of costs for the loss or damage of vehicle keys and documents
• Vehicle theft protection with excess reimbursement
• Reimbursement of damage to, and theft of, the car radio and navigation system (mobile or built-in) in connection with burglary damage
• Refund of the damage processing fee
• Standard local liability coverage
• Additional liability insurance in the amount of €10 million
• All local taxes & airport fees
• Fuel policy "return as on pick-up" (in many places this means: full/full)
• Free cancellation up to 1 hour before rental
• Payment no earlier than 14 days before rental
• Availability in emergencies

When renting in a country where annual vignettes are available, the vignettes are already included in the vehicle and are therefore included in the rental price. In any other country where vignettes are mandatory or when driving on toll roads, the costs for purchasing them must be borne by the customer. If you are unsure and have any questions, please feel free to contact us at any time.

Details on typical toll regulations depending on the country can be found in the specific rental conditions during the booking process. There you will find country-specific information, e.g. whether toll devices are already integrated in the vehicle or whether fees must be paid separately.

Sunny Cars offers rental cars with a standard term of up to 30 days. If you are planning to use the car for longer, this is also possible – in this case, simply contact our customer service on 089 / 82 99 33 900. Together we will find a solution that suits your travel plans.

Sunny Cars guarantees you the category you booked, not the individual model. The types shown on our website are only examples. If you would like a specific car, we will record this as a customer request, although availability cannot be guaranteed.

A guarantee is only available in destinations where we offer the optional "Guaranteed Model" service. For an additional fee, the exact vehicle you selected will be ready upon your arrival.

Electric vehicles are available at many of our partner locations. During booking, you can check availability at your chosen destination by selecting the "Electric vehicle" filter under "Vehicle type". Please note that availability may vary by location.

As we cannot guarantee vehicles with tow bars, it is unfortunately not possible to make a specific booking. If you have any questions, please do not hesitate to contact us via chat, by telephone on 089 / 82 99 33 900 or by email at info@sunnycars.de.

Sunny Cars does not offer vans for hire. If you need more storage space, a spacious multi-seater with up to 9 seats may be a good alternative. 

Sunny Cars does not offer camper vans for rent. We offer rental cars for your carefree holiday – alternatively, you can find out more about the optional extra "roof tent for rental cars". 

In most destinations, other people are also allowed to drive the car; often, an additional driver is even included in the price. Activate the "Additional driver" filter during your search to display suitable offers. If the service is not included, it can be added during the booking process for a fee. You can find out whether and what fees apply for one or more additional drivers on site directly during the booking process in the Specific Rental Conditions under "Information on vehicle pick-up and return".

Important: Each additional driver must appear at the counter, sign the rental agreement and present their original driving licence.

Unfortunately, we cannot make a general statement on this, as the regulations vary depending on the destination and rental car partner. If you need information about a specific destination, we will be happy to assist you personally. In addition to the chat, we are also available by telephone on 089 / 82 99 33 900 or by email at info@sunnycars.de.

As a rule, drivers must be at least 21 years old, and in some countries even 23 to 26 years old; exact limits depend on the destination and vehicle category. With the paid "young driver" service, the minimum age can be lowered with the consent of the rental company.

Some destinations also set a maximum age, which can be raised for a fee if necessary. All information on this is displayed during the online booking process, if you have any questions, please contact our customer service team (089 / 82 99 33 900) or your trusted travel agency.

Yes, in many countries you are allowed to cross the border with your rental car. However, in some countries it may be necessary to obtain special permission from the rental company. In some countries, a surcharge is also levied for crossing the border with a rental car, which must be paid locally.

Please indicate that you will be crossing the border when you make your booking, whether at a travel agency or on our website. The costs for crossing the border, if any, will then be displayed in the same step. Alternatively, you can also contact our customer service on 089 / 82 99 33 900.

We recommend that you indicate your intention to cross the border in good time to ensure smooth processing. 

Yes, absolutely! It is best to register the border crossing in advance, ideally when booking the rental car. If you book online, first select your vehicle and then specify the countries you wish to travel to; the system will check in real time whether the border crossing is permitted.

If you make your reservation by telephone or at a travel agency, inform your advisor of your itinerary so that they can obtain approval from the rental company. Without prior notification, border crossings may be refused or subject to additional charges.

Ferry travel is permitted with many rental companies, but it must be requested in advance to ensure full coverage. Please let us know your booking number after booking by calling 089 / 82 99 33 900 or sending an email to info@sunnycars.de and provide us with the relevant rental details (period, pick-up and drop-off location, desired vehicle category). We will check this for you immediately. 

If the rental company has restrictions on certain vehicles for roads or border crossings, you will find this information in the specific rental conditions in the vehicle selection.

Sunny Cars does not have its own vehicle fleet, but works with carefully selected local car rental partners worldwide. As the vehicle is provided by one of our partners, it is not possible to make a general statement about its age. However, you will always receive a vehicle that has been checked for road safety and is in perfect technical condition.

If you specifically want a new car, simply select the "New Vehicle" service when booking (subject to availability). You will then receive a rental vehicle that is no more than one year old or has a maximum mileage of 25.000 km.

With My Sunny Ride, your digital travel companion, you’ll enjoy access to an events calendar, a regional travel guide, and—if your flight is delayed by more than an hour—complimentary lounge access through Smart Delay. During your holiday, an eSIM with 1 GB of data keeps you connected with navigation, parking assistance, route planning, weather updates, as well as all booking and entry details—so you can make the most of your rental car experience.

Stay up to date: with the Sunny Cars newsletter, you'll receive regular information about new services, attractive offers and exciting travel destinations.

On our blog, you will also find valuable tips for even more relaxed travel planning, inspiration for holiday destinations and tips about cars.

You can easily unsubscribe from further mailings via the unsubscribe link at the end of each newsletter. To do so, click on the "unsubscribe" link. After unsubscribing, you will receive a confirmation email. Alternatively, you can also send us an email to marketing@sunnycars.de.

To chat directly with a Sunny Cars employee, you can use our chat function. There you will have the opportunity to be connected directly to one of our employees.

Alternatively, you can reach us by telephone on 089 / 82 99 33 900 from Monday to Friday between 9:00 a.m. and 8:00 p.m. and Saturday to Sunday between 10:00 a.m. and 6:00 p.m., or by email at info@sunnycars.de. 

Whether on Google, eKomi or Trustpilot – we value every review and take your feedback seriously. If you add your Sunny Cars booking number, we can assign your comment directly to a specific reservation and respond more quickly to any queries. Thank you for taking the time to provide feedback!

There are three convenient ways to reserve your Sunny Cars rental car: online at https://www.sunnycars.de/, via our service hotline on 089 / 82 99 33 900 or directly through your trusted travel agency. In any case, you will always receive the proven all-round carefree package with no hidden costs.

At Sunny Cars, you can tailor your car rental booking to your needs – with many optional additional services. You can put together your own individual service package from the following services:

• Online check-in
• Rental without deposit
• Express pick-up of the rental car
• Contactless pick-up of the rental car
• Pick-up of the rental car via smartphone
• Additional driver
• Young driver
• Hotel delivery
• One-way rental
• and much more

A complete overview of all bookable extras can be found here. 

Depending on the destination region and availability, you can book practical accessories for your rental car. These include child seats, navigation devices and roof tents. In winter or alpine regions, winter tyres, snow chains and ski racks are also available.

You can select winter tyres directly when choosing your vehicle, simply use the appropriate filter. All other extras can be booked in the next step. Payment is made easily on site at the local car rental partner. 

No problem! Once you have entered your pick-up and drop-off dates and all vehicles are displayed, you will find the "Vehicle type" option under "Popular filters". All available vehicle categories are listed there.

Please note: The available categories may vary depending on your destination. 

Vehicles with automatic transmission are marked with an "A" icon and the designation "Automatic". You can also specify this using the "Equipment" filter during your search, if available for your destination.

Vehicles with four-wheel drive are marked with a "4x4" icon and labelled "four-wheel drive". You can also specify this using the "Equipment" filter when searching, if available for your destination. 

If it is already clear that more than one person will be driving the car, it is advisable to book a rate that includes an additional driver. When selecting a vehicle, click on "Additional driver" in the filters, and only those offers will be displayed. If the service is not included directly in the rental price, it can be added during the booking process for a fee.

Please note that both the main driver and the additional driver must sign the rental agreement, including the specific rental conditions, in order for our all-inclusive package to apply to all parties involved. 

To ensure that your holiday does not begin with long queues at the rental car counter, we recommend our online check-in: Simply activate the "Online check-in" option in the booking menu under "Popular filters". Before you start your journey, you can submit all the relevant IDs and driving licence details so that the rental agreement is ready for you to sign at the rental company. You will still have to queue, but you will avoid the time-consuming process of filling out forms on site and will be on your way more quickly.

If you choose a rental car with "Express Pick-up", "No Deposit" or "Young Car", you will automatically receive online check-in at no extra charge. 

The number of people specified is a recommendation based on space and luggage capacity. Vehicles from the compact class upwards are usually suitable for 5 people. For smaller categories, we will be happy to check individually – please contact us by email at info@sunnycars.de or by phone on 089 / 82 99 33 900. 

Whether you are selecting a vehicle, viewing insurance options or making a payment, the specific rental conditions are just one click away throughout the online booking process:

Once you have completed your booking, we will automatically email you the same documents together with your voucher, so that you can access them at any time. If you have any questions, please do not hesitate to contact our customer service team.

At Sunny Cars, you always book a vehicle category – not a specific model. The exact engine type cannot therefore be specified in advance, as our local rental car partners regularly update their fleets and individual vehicles are replaced, e.g. due to defects or accidents.

There may be a technical glitch – please refresh the page. If that doesn't help, there may be no vehicles available at the selected location during the desired period.

For support, please use the chat function, call us on 089 / 82 99 33 900 (Mon–Fri 9 a.m.–8 p.m., Sat–Sun 10 a.m.–6 p.m.) or send us an email at info@sunnycars.de.

We apologise for the error message on our website. Please send us a brief email to info@sunnycars.de – ideally with the error code displayed or a screenshot of the error message. This will enable us to investigate and resolve the issue as quickly as possible.

Our discount codes are usually subject to certain conditions. You can find detailed information on this on our website under "Tips & Promotions". If you are unsure or have any questions, please feel free to contact our customer service team on 089 / 82 99 33 900. Please have your booking number ready, if available. 

Thank you for pointing this out! The prices shown always include our all-inclusive package. This means: full insurance cover, transparent conditions and reliable service – with no hidden costs on site. If you have any questions, please contact our customer service team on 089 / 82 99 33 900.

When picking up the rental car, the main driver must present the following documents:

• A valid credit card issued in the driver's name (please do not forget the PIN code)
• The Sunny Cars voucher (in printed form or in Apple Wallet, if available)
• An (international) driving licence
• An identity card or a passport

If even one of these documents is missing, the rental company cannot hand over the keys.

If you have not received your booking confirmation and voucher, it is worth checking your spam folder first. Our email may have ended up there. If you cannot find it there either, simply contact our customer service team by telephone on 089 / 82 99 33 900 or by email at info@sunnycars.de – we will send you the voucher again immediately.

If you have a My Sunny account, you can also download the voucher again out of the dashboard.

The rental agreement on site is usually in the local language. An English version is always available – just ask. You will always receive your voucher from us in German.

An international driving licence is not always required, but it is a useful addition to your national driving licence. In many countries it may be mandatory or strongly recommended as it serves as an official translation document and makes it easier to prove your driving eligibility, especially outside Europe.

Please do not look for a Sunny Cars counter at your destination, as Sunny Cars does not operate its own car rental fleet. Instead, we cooperate with renowned car rental partners who will provide the vehicle for you.

Some rental companies have a counter directly at the airport, some offer a shuttle service and some offer a so-called representative service. You’ll find the rental company details and contact information on the voucher provided with your booking. There you will also find directions to the respective counter.

Rental companies have different opening hours. You will find information about the relevant opening hours on your voucher. In most cases, it is possible to pick up or return the car outside of opening hours, sometimes for a fee.

If it is already clear before the start of the trip that the main driver will not be able to be present at the handover, we recommend changing the booking accordingly and assigning another driver as the main driver. This is possible up to 24 hours before the start of the rental. Please contact us directly to do this. This change cannot be made on site – in this case, the vehicle would unfortunately not be handed over.

All planned drivers must be present at the time of pick-up to sign the rental agreement and present their original driving licence. Additional drivers can be added later at the station.

Please note: Only drivers who have signed the rental agreement and presented their original licence are covered by the All-round Carefree Package.

You can easily book this service at most locations. In certain regions, the local car rental partner applies a small surcharge, displayed on the car selection page before you complete your booking.

If you are unsure or would like additional information – for example, about availability or pick-up – please do not hesitate to call our customer service on 089 / 82 99 33 900. 

Usually, you may return your vehicle outside of opening hours. It is important that you agree with the local car rental partner where exactly the vehicle should be parked when you pick it up.

In many cases, a signposted parking space is available and the key is deposited in a so-called drop-off box. This ensures that the return process runs smoothly even outside of business hours. 

If you want to return the vehicle to a different location, you can select the one-way rental option during the booking process. The system will indicate during the booking process if the local rental car partner charges a surcharge for this; which then must be paid on site.

For certain routes – for example, cross-border or logistically complex one-way rentals – online booking is not possible. In these cases, Customer Service will assist you, check availability and make the reservation.

Your rental car is generally reserved for one hour after the agreed pick-up time. If you’re running late, simply contact the local partner—details are on your voucher. 

When travelling by plane, providing your flight number ensures the rental company is notified of delays and keeps your car ready for you. You can also add your flight number to your booking at a later stage.

A rental day consists of 24 hours. For example, if you pick up the vehicle at 10 a.m., the rental period ends at 10 a.m. on the return day. Exceeding this time automatically results in an additional daily rental charge. Please note that Sunny Cars protection only applies during the agreed rental period; beyond this, the All-round Carefree Package no longer applies.

If you extend your rental on site, the terms and insurance cover of the local rental partner apply. We therefore recommend allowing sufficient time for the return.

Generally, you pick up the vehicle with a full tank and return it with a full tank. The exact fuel policy for your booking is stated in the Specific Rental Conditions, which are sent with the voucher, among other things. In most cases, it is "return as picked up" – i.e. you return the vehicle with the same amount of fuel as when you picked it up.

In most locations, hotel delivery is available. Enter your accommodation details in the booking form, and if no restrictions apply, the local partner will deliver the vehicle to reception and collect it there upon return. An additional delivery fee applies, which is clearly displayed during the booking process and paid directly to the rental company. If the price is listed as "unknown", please contact our customer service on 089 / 82 99 33 900.

With Sunny Cars, you can book an "Express Pick-up". At the airport, this allows you to use a fast lane, receive preferential service, and save valuable holiday time—especially at busy locations such as Palma de Mallorca or Olbia, where waiting times may exceed 90 minutes. With the fast lane, you’ll receive your car keys within minutes and can start your holiday right away.

Local rental car partners usually take forgotten items to the local lost property office. It is best to contact the local rental station (contact details on your voucher) or the local lost property office.

It's very simple! You will find the link on your voucher or in your booking confirmation. Please enter your details online at least 48 hours before the start of your rental. If you have a My Sunny account, you can also check in directly there under "Current bookings".

When booking, select the "Contactless pick-up" filter and sign your online registration at least three days before pick-up date. At the airport, you can pick up your keys and rental agreement from the machine in less than a minute, pay the deposit by credit card and drive off without any personal contact. Returning the vehicle is also contactless via a key box; you only need to go to the counter if there is any damage. The service is currently available at selected airports in Curaçao and Spain. 

When booking, select the "Pick-up via smartphone" option: after landing, activate roaming, receive the rental agreement via text message, sign directly on your mobile phone and immediately see the registration number and parking space of your rental car. There is no deposit, and the key is in the car. You must register online at least 48 hours before collection; you will find the link on the voucher. 

The service is currently available at all airports in the Balearic and Canary Islands and must be booked at least five days before the start of the rental period. Extras such as additional drivers or child seats can also be added via your mobile phone.

In almost all cases, you will need to pay a deposit for the rental car, for which you will need a valid credit card (with PIN number) issued in the driver's name. In some destinations, we also offer a no-deposit service, which allows you to hire a car without a credit card.

The vehicle should be returned in the same condition as you received it. If the vehicle becomes very dirty during the rental period, we recommend that you clean the car before returning it (car wash, vacuuming). Otherwise, the rental company may charge a cleaning fee.

You do not need to take out any additional insurance, as Sunny Cars provides everything in its All-round Carefree Package: third-party liability is supplemented by HanseMerkur Reiseversicherung AG to at least €10 million, while comprehensive insurance and vehicle theft protection already cover the entire excess in the event of damage. The comprehensive insurance also covers damage that you cause to the rental car yourself. For details, please refer to section 6 of our General Rental Conditions. 

When you book through Sunny Cars, you automatically benefit from comprehensive insurance cover with every rent. The following services are always included:

• Fully comprehensive insurance with refund of the excess
• The standard liability coverage amount for the country
• Additional liability insurance in the amount of €10 million
• Vehicle theft protection with refund of the excess
• Refund of towing costs in the event of an accident or technical defect
• Refund of costs for damage to glass, roof, tyres and underbody
• Refund of costs for damage to and theft of car radios and navigation systems (mobile or built-in) in connection with burglary damage
• Refund of costs for the loss or damage of vehicle keys and documents
• Refund of any claims processing fees incurred
• As well as our free cancellation protection

Vehicle theft protection provides coverage in case of rental car theft (please refer to section 6 of our General Rental Conditions).

Liability insurance covers damage caused to third parties. In addition to the standard liability coverage required in each country, Sunny Cars automatically includes extra liability protection of €10 million worldwide, guaranteed by HanseMerkur Reiseversicherung AG. This means you don’t need to purchase costly additional insurance locally.

In the event of an accident, the rental company may charge the deductible to your credit card. Once you have submitted the required documents, Sunny Cars will reimburse the full amount. Our comprehensive protection also covers damage to tyres, windows, roof, underbody, oil pan and clutch—including stone chips and tyre damage (see section 6 of our General Rental Conditions).

Sunny Cars not only covers the standard comprehensive insurance deductible, but also reimburses damage to windows, roof, tyres, underbody, oil pan and clutch as standard (see section 6 of our General Rental Conditions). If, for example, a stone damages the windscreen or you suffer a flat tyre and repair costs arise, simply submit the invoice after your return and Sunny Cars will refund the full amount.

Our Customer Service team will be happy to answer any questions you may have about sand and ash damage coverage for rentals in Iceland. Please contact them directly on 089 / 82 99 33 900 or by email at info@sunnycars.de to clarify all the details.

Yes, changing the car rental category is easy and free of charge with Sunny Cars.

Please note: Changes must be made at least 24 hours before the start of the rental period or communicated to our customer service team. However, changing the car rental category may result in a change in the rental price. 

Sunny Cars offers full flexibility at no additional cost: if your holiday plans change, you can easily shorten or extend the rental period – subject to availability. You can do this yourself in your My Sunny account or via the link in your booking confirmation. There you can also update your flight number in addition to the pick-up and drop-off times.

Please note: Changes must be made or reported to our customer service at least 24 hours before the start of the rental period. A change may affect the rental price of your booking. 

No problem! You can easily change the time in your My Sunny account (you can find the login on our website) under "Current bookings". If you do not have an account, use the link in your booking confirmation to access the My Booking environment or call our customer service team on 089 / 82 99 33 900. Please have your booking number ready. 

Of course, that's possible! You can extend the rental period via your My Sunny account under "Current bookings". Alternatively, you will find a link to the My Booking environment in your booking confirmation. If you would prefer personal contact, please call our customer service team on 089 / 82 99 33 900 and have your booking number ready. 

If you need to cancel your booking unexpectedly, you can do this free of charge and without giving a reason up to one hour before the rental. Cancellations can only be made through your travel agent, by telephone on 089 / 82 99 33 900 or – if available – via your My Sunny account. It is not possible to cancel directly with the car rental partner on site.

If you use a My Sunny account, log in, select the relevant booking and then click on "Cancel". 

If customers do not show up at the counter or at the meet & greet point at the agreed time, the booking will be considered a "no show". As the vehicle is reserved exclusively for you during this period, we will charge 100% of the cost in this case. Therefore, please notify us of any delays or changes in good time. 

At Sunny Cars, you can choose to pay by invoice, SEPA direct debit, credit card or PayPal. If you choose to pay by invoice, simply transfer the total amount yourself; if you choose to pay by direct debit, you give us a mandate so that we can collect the amount on time. If you use a credit card or PayPal, you will receive a secure payment link with your invoice, which you can use to approve the transaction with a single click. All our payment methods use SSL-encrypted connections to ensure that your data remains protected at all times.

Tip: If you would like more detailed information about the payment process for each of Sunny Cars payment methods, you can find a detailed overview here: Secure payment options at Sunny Cars. 

You can choose when to make the payment; however, it must be completed at least 14 days before the rental date. If you prefer not to worry about deadlines, you can select convenient direct debit—in this case, the amount will be charged automatically 14 days prior to the rental date.

Please note: Regardless of the payment method, the invoice amount will be posted within seven days of approval.

You can find the deposit amount on our website next to the respective car rental offer: 

If you only want to block a certain amount for the deposit, you can set this in the filter on the left-hand side of the car selection page:

In many cases, you will also find the deposit amount on your voucher. If the deposit amount is not specified on your voucher, an amount between 100 € and 800 € will be estimated depending on the vehicle category. In most cases, this amount must be deposited with the driver's credit card.

If you pay the deposit by credit card, the corresponding amount will usually be requested or "blocked" on your credit card and released again after the vehicle is returned; however, depending on the station and local car rental partner, a debit may be made with a subsequent credit.

Do you have specific questions about the terms and conditions that apply to your booking? Our customer service team will be happy to help. Send an email to info@sunnycars.de or contact us by telephone on 089 / 82 99 33 900.

Yes, at certain destinations this is possible. If you choose the optional "No Deposit" service with Sunny Cars, you won’t have to pay a deposit to the local rental partner. Another advantage: no credit card is required to pick up the vehicle. Click here to see where and how you can book a rental car with the "No Deposit" service.

Sunny Cars offers a "cash deposit" service for some destinations: this means you can pay the required deposit to the local car rental partner in the local currency. When booking, select the "cash deposit" filter under the "deposit" tab. A credit card is therefore not required. Further information on cash deposits can be found in the rental conditions for the respective vehicle.

If no damage is identified when the vehicle is returned, the deposit will be automatically released or refunded. Depending on your bank, this may take 24 to 48 hours. In some cases, the transaction will only appear on your next monthly statement.

As soon as the vehicle is returned without damage, the rental company will initiate the release of the deposit. Depending on the processing bank, it usually takes one to two days for the amount to become available on your credit card. The release is often only visible on your account with the regular monthly statement.

Of course! Sunny Cars only transmits personal data via SSL (Secure Socket Layer). This technology encrypts all information so that it cannot be viewed by third parties during transmission. Access is restricted to you and the server, ensuring secure and confidential processing.

There are no hidden fees at Sunny Cars: Everything is already included in the all-round carefree services. The total price displayed during the booking process also includes any additional services such as one-way rentals or hotel delivery.

If you book extras, you pay for them on site to the local car rental partner; all relevant amounts – for example, for border crossings, child seats, GPS or winter tyres – are clearly indicated during the booking process. 

Debit cards are generally not accepted – a note to this effect can be found at the top of your voucher. In some cases, certain partners accept debit cards, depending on the destination and provider. Detailed information can be found in the special rental conditions, which can be viewed during the booking process. Alternatively, we recommend using the cash deposit filter or our no deposit service.

Most local rental car partners usually have a 24-hour roadside assistance service. You will find the relevant telephone number on the rental agreement, on a windscreen sticker or on the key ring – to be on the safe side, ask for it when you pick up the vehicle.

Tip: If the local car rental partner is unable to help you, you can always contact Sunny Cars. For acute emergencies, dial the emergency number printed at the top right of the first voucher page.

If you notice any damage when you pick up the vehicle, you should report it immediately to the rental company on site and have it noted in the handover report. This is the only way to ensure that you will not be held liable for existing damage at a later date. It is best to document the damage with photos as well.

In the event of damage, the rental company should be contacted immediately so that the damage can be properly documented. A police report is also required. Depending on the type of damage, the rental company will provide further instructions on how to proceed. Sunny Cars will reimburse any excess charged, including for damage to glass, the roof, tyres and the underbody, as well as towing costs. It is recommended that you photograph the damage for your own protection.

If the vehicle is no longer roadworthy, the rental company will usually provide a replacement vehicle. The deposit will initially be retained, but will be refunded once all the necessary documents have been submitted via the online form.

After an accident, immediately call the police emergency number and insist on a written report, even if the officers wave you off; without this document, you will be responsible for the entire repair costs. At the same time, notify the local car rental partner's office of the incident. You will find the number on your voucher under the pick-up location. Click here for more detailed information on "What to do in the event of damage?". 

As soon as you notice damage to the rental car, contact the local rental company or Sunny Cars directly. They will assess whether you can continue driving the car safely or whether a replacement vehicle will be provided. If the accident analysis shows that the damage was caused by reckless or grossly negligent behaviour, the local car rental partner reserves the right not to provide a replacement car.

Fines or warnings during the rental period must be paid by the driver. Sunny Cars does not reimburse these. The local rental company will inform you of any offences and charge an administration fee per incident. The original notice will be sent to you directly by the authorities.

With a one-way rental, you pick up your car at station A and return it at station B. In many frequently booked destinations, there is no charge for rentals of three days or more; in other regions, the rental company charges a surcharge, which is clearly indicated during the booking process. International routes or special routes may not be bookable online. In such cases, please contact our customer service directly – we will check availability and make the reservation for you.

If you do not want to pick up your car at the airport, but would prefer to do so conveniently at your hotel or apartment, you can book hotel delivery with Sunny Cars. The rental company will inform you of the additional fees on site; you pay them directly when you pick up the vehicle. The rental company does not usually confirm deliveries to private addresses, so this service is only available for official accommodation providers.

If you return the rental car outside of opening hours, please drop the key in the designated drop-off box. It is located near the corresponding car park and works like a letterbox.

In some cases, an additional fee is charged for returns outside office hours, which is payable on site. The "return outside office hours" service cannot currently be booked online. Please contact our customer service on 089 / 82 99 33 900.

Some of our rental car partners do not have a counter at the airport. If this is the case, an employee will be waiting in the arrivals area to hand you the keys and rental agreement. In some destinations, you will be taken directly from the airport to the local rental car partner by shuttle service. The meeting point with the respective representative is determined in advance and is referred to as "Meet & Greet".

A single vehicle accident is a traffic accident involving your rental car only; there are no other road users or parties involved in the accident. As no other party is involved, the driver is automatically fully responsible for the damage caused. Comprehensive insurance cover usually applies in this case.

A rental day always equals 24 hours. The time you pick up the car also determines the latest return time on the final day of the rental period. For example: if you collect the vehicle on 1 July at 1:30 p.m., the booking ends on 7 July at 1:30 p.m. If you return the vehicle later, the rental company will automatically charge an additional rental day for each 24-hour period—or part thereof. This condition is clearly stated in the rental agreement.

My Sunny is your personal user account. After registering, you can view and cancel bookings, add payment and flight details, and change your personal information and login details. You can also download documents specific to your rental car.

Please note: New bookings will only be displayed if you are logged in while booking – previous bookings cannot usually be linked retrospectively.

You can register or log in directly during the booking process or on our website. Forgot your password? Simply use the "Forgot password" function. To delete your user account or if you are missing bookings, please write to marketing@sunnycars.de.

With My Sunny, you can manage your bookings entirely online. You can...

• view the status of your reservation in real time
• cancel your reservation
• manage your outstanding payments
• add your flight details retrospectively
• change your personal details
• change your username and password
• view the specific rental conditions
• download and print documents relevant to your booking.

You can register for My Sunny either directly here or during the booking process, when you will be asked to provide your personal details. Important: in order for new bookings to be displayed in your existing My Sunny account, you must be logged in during the booking process.

If you already have an account, this link will take you directly to the My Sunny login page. Log in there with your username and password.

If you have forgotten your password for your My Sunny account, you can simply use the "Forgot password" function in the login area. You will then receive a new password by email, which you can use to log in.

You can easily find your current booking online – either in your My Sunny account or via the link to the My Booking environment, which you will find in your booking confirmation, for example. After logging in, you will find all your bookings under "Current bookings".

Your My Sunny account only lists bookings made after registration; unfortunately, older bookings cannot be imported retrospectively. If you have already logged in and the new booking still does not appear, simply send an email to marketing@sunnycars.de so that we can check and fix the problem immediately.

If you wish to permanently delete your account, please contact us at marketing@sunnycars.de. We will be happy to do this for you in accordance with current data protection guidelines.