FAQ

Content

GENERAL INFORMATION


What is included in the car rental price?

All the necessary insurances and many additional costs are already included in the car rental price at Sunny Cars. The following is always included:

  • Unlimited mileage
  • Comprehensive insurance without your own contribution in case of damages even for damages to glass, the roof, tyres and the undercarriage
  • Automobile theft insurance without your own contribution
  • Insured liability amount unlimited in many countries but at least to the amount of EUR 7.5 Million
  • All local taxes
  • Airport fees

I would like to rent a particular type of car; would this be possible?

We only guarantee the category of the rental car. The models presented are examples so that you can see what types of car are in this category. Naturally all of our rental cars are quality cars.

Which minimum age is required to drive a rental car?

The minimum age for renting a car is usually 21. However, the age limit may vary according to category and destination. At some destinations the age limit can be reduced to 18. For this purpose supplementary insurance must be taken out and additional fees are charged, which you have to pay to the vehicle fleet provider on site. It is not possible to reduce the age limit online at the moment. Please contact our reservation centre by phone at +49 (0)89 82 99 33 900. Our employees will be glad to help you.

Is there a maximum age?

At some destinations there is an upper age limit, which can be raised. For the raising additional fees are charged, which you have to pay to the vehicle fleet provider on site. It is not possible to raise the maximum age online at the moment. Please contact our reservation centre by phone at +49 (0)89 82 99 33 900. Our employees will be glad to help you.

May other people drive my rental car?

Yes, this is possible in nearly all countries. Frequently an additional driver is included. If not, then an additional fee is charged for this, which you have to pay to the vehicle fleet provider on site. In such cases, it is not possible to book an additional driver online at the moment. Please contact our reservation centre by phone at +49 (0)89 82 99 33 900. Our employees will be glad to help you.

Please note! The other driver(s) must also sign the rental contract on site.

Am I allowed to drive the rental car into another country?

Yes, in many countries you may drive your rental car across the border. Sometimes a special authorisation of the car rental agency is required in other countries. In some countries an additional fee is charged for border crossings with the rental car. It is not possible to book border crossings online. Please contact our reservation centre by phone at +49 (0)89 82 99 33 900. Our employees will be glad to help you.

PICKING UP AND DROPPING OF A RENTAL CAR


Which documents do I need to pick up my rental car?

When the rental car is picked up, the main driver must present a valid driving licence, a passport and the voucher from Sunny Cars. At some destinations, a credit card in the name of the main driver is also required.

I would like to pick up the car outside of office hours, is that possible?

Yes, we offer this additional service at most locations. In isolated cases, an additional fee may be required, which you have to pay to the vehicle fleet provider on site. Then it is not possible to book a pick-up outside of office hours online at the moment. Please contact our reservation centre by phone at +49 (0)89 82 99 33 900. Our employees will be glad to help you.

Can I drop off the rental car outside of office hours?

Yes, at most locations you can also drop off the rental car outside of office hours. When you pick up the rental car, discuss with the local rental agency where you can drop the car off. This is often a location at which you can park the car and place the keys in a drop-off box.

In some cases, an additional fee may be required, which you have to pay to the vehicle fleet provider on site. In such cases, it is not possible to book a drop off outside of office hours online at the moment. Please contact our reservation centre by phone at +49 (0)89 82 99 33 900. Our employees will be glad to help you.

Tip: Please take care to remove all personal belongings from the car before you lock the car and drop the keys in the box.

Is it possible to drop off the rental car at another location?

Yes, of course you can choose a different drop-off location, a so-termed one-way rental. Some vehicle fleet providers, however, do require an additional fee for this which you must pay on site. If there are any extra costs, we will inform you during the booking procedure. In some cases, it is not possible to book one way rentals online. In such cases, please contact our reservation centre by phone at +49 (0)89 82 99 33 900. Our employees will be glad to help you.

I would like to take over the rental car at my hotel; is this possible?

Yes, in most cases we can arrange this for you. When making your booking, indicate that you want to take over the rental car at your hotel or apartment. Specify the name and address of your accommodations. When the local lessor brings you the rental car arrange with him when you want to drop the car off. If, for example, you also want to drop the car at the hotel, the employees of the rental partner will collect the car there.

Please note that additional fees are charged for hotel deliveries, which you have to pay to the vehicle fleet provider on site. It is not possible to book hotel deliveries online at the moment. Please use the appropriate form within the booking process to book a hotel delivery, in order that we are able to make you a suitable rental car offer.

Do I have to return the car with a full tank or an empty tank?

In most cases you pick up the rental car with the tank full. Then you must also return the car with the tank full. Sometimes however, the first tank is included. This means you will receive the car with a full tank of fuel and the car can be returned with an empty tank. The arrangement which applies for your booking is clearly indicated on the information sheet which you receive along with your travel documents.

INSURANCES AND WHAT YOU SHOULD KNOW ABOUT THEM


What kind of insurances do I need to drive a rental car?

At Sunny Cars all the necessary insurances are included as standard in a practical service package. So you don't need to worry about this. An insured liability amount of at least EUR 7.5 million as well as comprehensive cover and automobile theft insurance are always included.

What is an automobile theft insurance?

Theft insurance covers the costs of the theft of the rental car, without the objects and luggage to be found within the car. This insurance is always included at Sunny Cars in the rental price and is without your own contribution.

What is a personal passenger insurance?

Passenger insurance covers personal injury to all the passengers of the rental car, even if they are not indicated on the travel insurance.

What is a liability insurance?

Liability insurance covers the damages which are suffered by third parties. The coverage sum of the liability insurance amounts to a guaranteed sum of EUR 7.5 million. At Sunny Cars this insurance is always included.

What about the contribution of one's own?

In case of an accident, you pay no contribution of your own with Sunny Cars. We often include this as standard in the rental conditions. But there are certain countries in which a contribution of your own applies locally to the comprehensive cover insurance (damages to the rental car) and to the automobile theft insurance. In this case Sunny Cars assumes payment of this amount. If you have an accident, you must pay your own contribution on site. You can then demand reimbursement of this amount from us after you return from your trip.

What amount is covered for damages to glass, the roof, tyres and the undercarriage?

At Sunny Cars reimbursement for damages to glass, the roof, tyres and the undercarriage is included as standard. Did a stone hit the windscreen or did you have a flat tyre? No problem! Sunny Cars assumes these costs completely. However, you must first pay the amount of the damages on site. When you're back home you can simply demand repayment. Please check the rental conditions regarding these Points.

CHANGES & CANCELLATIONS


Am I able to change the rental car category after I've made the booking?

Am I able to change the rental car category after I've made the booking?

Am I able to extend the rental period?

Yes, Sunny Cars is flexible. You can simply extend the rental period or adjust it. You can also book a different car category and even change the destination. Depending upon the change effected a slight additional charge may be required. Please inform us of the change at least 24 hours before start of the rental period.

What do I have to do if I would like to cancel my rental car?

In the event that you must cancel the booking unexpectedly you can do so up until the pick up time of the rental car which was agreed upon. You cannot cancel with the local rental agency, you must do so through your travel agency or through Sunny Cars.

Cancellation fees:

  • up to five days before the rental starts: EUR 25.-
  • starting from five days up to the day the rental starts: EUR 50.-
  • on the day the rental starts: 100 %

You can insure yourself against cancellation costs for only EUR 0.50 per day (but at least EUR 3.50). If you take advantage of this opportunity, the reservation can be cancelled without statement of a reason and free of charge prior to start of car rental - without any additional costs.

What does a "no show" mean?

If you are not present to take over your rental car at the time agreed upon then we call this a "no show". In this case, we charge 100 % of the costs.

PAYMENT


What payment Options do I have?

You can either pay via PayPal, with credit card or by bank debit transfer. Sunny Cars debits the invoice amount two weeks before the rental starts..

How is the deposit arranged?

The amount of the deposit usually corresponds to the cost of a tankful or approximately EUR 300. Depending upon the local partner you can pay this amount in cash or by credit card.

If you arrange to pay the deposit by credit card, the amount is requested/blocked on your credit card. The amount is not debited to your account.

If you return the rental car in the same condition it was in when you picked it up, the rental partner will release the blocked amount. Please note: because of the blocked amount your disposition limit is lower. Also remember this when you use your credit card.

Do you have specific questions about the conditions which apply to your rental? Our collegues in the reservation centre are at your disposal. Send an email to reservierung@sunnycars.de or call +49 (0)89 82 99 33 900.

Are my personal data and bank data protected in the internet?

Of course! Sunny Cars handles your personal data in a careful and confidential manner. In order to protect you, our customer, we use exclusively safe coding technologies. Your personal data is encoded with SSL (Secure Socket Layer) technology. Your encoded data cannot be viewed by others. After entry of your data it is sent to our server. Your data is only visible to you and to our server - guaranteed.

Do I have to expect additional costs on site?

No, usually no additional costs arise. All that you need is contained in our all-inclusive rental price. For each booking, we tell you the total price, which includes all booked additional services. If you book one of our service packages or no additional services, you pay the total price completely to Sunny Cars. If you book any additional services as changing the age limit, additional drivers, hotel deliveries or accessories as child seats, GPS or winter tyres, you pay one part of the price to Sunny Cars and the other part of the price for additional services directly to the vehicle fleet provider on site. If there are any extra costs for a one-way rental, we will inform you during the booking procedure. In some cases, it is not possible to book one way rentals online. Sometimes, it is not possible to book additional services as changing the age limit, hotel deliveries or accessories as child seats, GPS or winter tyres online at the moment. It is not possible to book border crossings online. In such cases, please use the appropriate form within the booking process or please contact our reservation centre by phone at +49 (0)89 82 99 33 900. Our employees will be glad to help you.

BREAKDOWNS & ACCIDENTS


I had a breakdown. What now?

Most of our leasing agencies offer a 24-hour service which you can call in emergencies. The respective telephone number is to be found on the rental contract and/or in the brochure of our rental partner. Tip: ask about this when you pick up the rental car.

If the rental agency cannot help you, for whatever reason, you can always contact the reservation centre at Sunny Cars. Call us at +49 (089) 82 99 33 900. Our employees will then attempt to solve the problem for you.

I caused damages to the rental car. Which documents have to be issued?

Call the police and have a police report prepared. Without a police report you are considered to be responsible for the damages to the rental car. Therefore insist upon a report even if the police tells you that it is not necessary. Also report the accident directly to the rental agency from which you picked up the car. You can find the telephone number on the voucher under pick-up location (take-over location).

I caused damages to the rental car. Can I have a new rental car?

If there are damages to the rental car, always report this directly to the local partner or to Sunny Cars. A mutual agreement will be reached as to whether you continue driving with the rental car concerned or whether you will receive a new rental car. If it is apparent from the type of accident you had that careless driving of the rental car was involved, the local partner may refuse to offer you a replacement car.

MISCELLANEOUS TERMS


What does one-way rental mean?

It is often possible to pick up your rental car at one rental location and to drop it off at another. We call this a one-way rental. This service is free of charge starting from a 3-day rental period at many popular destinations. At other locations an additional fee may be due. If there are any extra costs, we will inform you during the booking procedure. In some cases, it is not possible to book one way rentals online. In such cases, please contact our reservation centre by phone at +49 (0)89 82 99 33 900. Our employees will be glad to help you.

What does hotel delivery mean?

Would you rather take over your rental car at your hotel or apartment instead of picking it up at the airport? No Problem – Sunny Cars offers you this service.

Please note that additional fees are charged for hotel deliveries, which you have to pay to the vehicle fleet provider on site. It is not possible to book hotel deliveries online at the moment. Please use the appropriate form within the booking process to book a hotel delivery, in order that we are able to make you a suitable rental car offer.

What is a drop-off box?

A drop-off box is a mailbox in the parking lot to which you can return your rental car outside of office hours. You can drop the car keys into the box.

In some cases, an additional fee may be required, which you have to pay to the vehicle fleet provider on site. In such cases, it is not possible to book a drop off outside of office hours online. Please contact our reservation centre by phone at +49 (0)89 82 99 33 900. Our employees will be glad to help you.

What does "meet & greet" or representation mean?

Some Sunny Cars partners do not have a rental counter at the airport. In this case you receive the car keys and the rental contract from an employee of our partner directly on site. In some destination areas you will be brought by shuttle service directly from the airport to the rental station. You meet the employee of the respective rental agency at an agreed place; we call this "meet & greet" or representation.

What is a single vehicle accident?

A single vehicle accident is a one-way traffic accident. This means that only your rental car is involved in the accident. There is no second Party involved; therefore, the accident has been caused by the driver itself.

What does the 24-hour regulation mean?

Let us assume you rent a car from the 1st to the 7th of July. You pick up the rental car at 1.30 pm on the 1st of July. You are then able to use the rental car an entire week until 1.30 pm on the 7th of July at the latest; by then you must have returned it.