Refund of costs for loss of/damage to vehicle keys and documents

Have you discovered that you’ve lost the rental car keys or can’t find the vehicle documents? They’re not in your beach bag, under the bed or in your coat pocket? No problem! Simply contact your local vehicle fleet provider and Sunny Cars will replace these for you.

Lost car keys

If you realise that you have lost your car keys, it is important to stay calm and contact your local vehicle fleet provider directly. You can find the contact details on your voucher or in the rental car documents. The vehicle fleet provider will help you and take appropriate measures to solve the problem.

Lost vehicle documents

The vehicle documents are very important, whether for insurance purposes, in the event of an accident or for other legal aspects. If you have lost the vehicle documents, you should likewise contact your local vehicle fleet provider immediately. They will help you resolve the matter and initiate the necessary steps.

What about the costs incurred?

The costs for the loss of or damage to your car keys and vehicle documents are usually paid on-site. When you get back, we reimburse you for all costs incurred. In the event of any questions or uncertainties, you can reach us on our emergency number at any time.

At Sunny Cars, our goal is to offer you a stress-free, carefree rental car service. Even if unforeseen situations arise, we want to make sure that you are in good hands. Please don’t hesitate to contact us if you have any further questions or need support. Our dedicated team is on hand and happy to help you at any time.

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