That's the way to contact us

Do you have any questions about car rental or choosing the right rental car for your vacation? Our team is always available to assist you personally, whether it's when you make your reservation, during your trip or even afterwards, to make sure you enjoy your all-inclusive car rental to the fullest.

If you have any questions about our services, feel free to contact us by email or phone. If you are looking for information about a refund, want to submit a complaint or give us some feedback, you can simply use the contact forms provided.

Customer Service employee at Sunny Cars

Do you have any questions? Our Customer Service is there to help you!

Our customer service is available at any time to assist you with general questions and concerns. Whether it is information about bookings, rental cars or general inquiries, you can reach us by phone at +49 (0) 89 / 82 99 33 900 or by e-mail at Our team will be happy to assist you and provide the help you need.

Send us an e-mail
In the event of a claim, submit all the required information via the form

You want to report a damage? Contact us!

We have collected important information on how to proceed in the event of damage to your rental car on this page. In addition to all the necessary information on how to proceed, you will also find the online application form for reimbursement of the costs incurred in the event of damage. The following button will take you directly to the form.

Click here to access the damage report
Contact us if you have any questions, uncertainties or feedback

Do you have questions, uncertainties or feedback about your previous booking?

"Rent a smile" - Your satisfaction is our top priority. If there are any uncertainties or you have any other concern after your trip, such as a question about a credit card charge, a complaint or general feedback, please contact us immediately. Our customer service team will be happy to address your concerns, as this is how we continually improve our service.

Submit your request here
 Tips & Tricks about My Sunny

Sunny Cars Tips & Tricks

Did you know that you can also do many things yourself? Via My Booking or your personal My Sunny account you can change payment methods, cancel bookings, download the rental car voucher, notify changed flight times and much more. Convenient & uncomplicated via My Sunny!

Navigate to My Sunny
 Easy & quick information with our FAQs

Our Sunny Cars FAQ

You have not found what you are looking for? Feel free to take a look at our extensive FAQs. Maybe the information you need is already listed there & answered in detail.

Click here for the FAQs
Contact to Sunny Cars

You have knowledge of grievances or legal violations at Sunny Cars?

Then please let our internal reporting office know. By doing so, you will help and support us all. We will treat your data confidentially and you can remain anonymous if you wish. We investigate all information with care and responsibility.

Click here for the reporting center
Sunny Cars reservations department

You have further questions? We are happy to help. Just give us a call: +49 (0) 89 82 99 33 900

Today: 09:00 - 20:00
Thursday: 09:00 - 20:00
Friday: 09:00 - 20:00