FAQ | Your car rental booking with regard to COVID-19
Last update: 02.03.2022 3:50 p.m.
Sunny Cars not only provides a all-round insurance protection and includes all important services, we guarantee – in cooperation with our rental partners - the realization of all relevant hygiene measures during your car rental, as well as the greatest possible flexibility for your booking.
Here you will find answers to the most frequently asked questions of our customers regarding car rental bookings in Corona times:
Can I book a rental car for an upcoming trip without hesitation?
If you are already planning your trip for 2022, then with long-term booking you not only have a greater choice and availability of vehicles, we also offer you the necessary security: with us, free travel cancellation protection is always included with every booking.
Changing your car rental booking is always possible free of charge with Sunny Cars until shortly before the start of the rental period anyway.
Follow the latest news on your destination: You can find the latest information on travel regulations at Sunny Cars in the Sunny2go app, which you can use from 14 days before the rental.
Are the hygiene measures observed when I take over the car?
We are in contact with our worldwide rental partners to ensure relevant hygiene measures. More intensive vehicle cleaning and disinfection after return has been standard practice since the beginning of the Covid 19 pandemic. Additional hygiene concepts, such as max. 1 customer in the office or hygiene kits in the cars are currently being implemented.
Important note: One possible measure is that your car is not always handed over directly by an employee. In this case, it is even more important that you check yourself at the time of pickup to see if the rental car has any damage that is not documented.
You will find information on the hygiene concepts of our rental partners in the vehicle selection under "Read special rental conditions". Here, the measures for most holiday countries are already available.
Are there limits to the number of people per rental car?
For persons not living in the same household, masks are obligatory in vehicles for all passengers except the driver.
The following regulation currently applies to the max. number of persons per vehicle:
- Vehicles with a capacity of up to 7 seats: 1 driver + 5 passengers. The limit can only be exceeded for parents with their children.
- Vehicles with a capacity of up to 8-9 seats: 1 driver + 7 passengers. The limit can only be exceeded for parents with their children.
Persons from the same household are not restricted, so the seating rule does not apply here.
When using the shuttle service to the rental car station, masks are compulsory on the shuttle bus.
Your holiday trip does not take place and therefore your existing car rental booking has to be cancelled?
Please check in your booking documents whether the free cancellation protection is included. With this service we enable you to cancel the rental car free of charge until shortly before the start of the rental. Please note that the cancellation must be made proactively by you even if you use the cancellation protection.
If you have not included a cancellation protection, please contact us under +49 89 829933900 or email@example.com with the request to cancel your booking. Our team will process your request as soon as possible.
How do I get my money back in case of cancellation?
After the cancellation of the booking, we will arrange the refund of the amount already paid. This usually takes place within 14 days.
Is my payment secured?
Of course you have security for your booking. At Sunny Cars the customer money protection is provided by the partner SGR (Stichting Garantiefonds Reisgelden).
How can I change or cancel my booking?
Contact for changes
You can contact us by phone at +49 (0) 89 / 82 99 33 900 or by e-mail at firstname.lastname@example.org.
Contact for cancellations
You can contact us by phone at +49 (0) 89 / 82 99 33 900 or by e-mail at email@example.com.
If you are booking through a travel agency, an online portal or a tour operator, please make sure to contact the person in charge there.